Doors and Access Controlled Doors

Is this an access controlled door that WORKS but just doesn't work for specific people or badges? If yes, continue to submit an IT Helpdesk ticket.

Is this is an issue or a change request for a door SCHEDULED unlock/lock time? If yes, continue to submit an IT Helpdesk ticket.

Is this ANY OTHER ISSUE with a door other than what is listed above? If yes, submit a maintenance ticket.